Privacy, ordering terms & allergens

Last updated 14 October 2026. Questions? Call +44 7592 296585.

Ordering & lead times

Orders are reserved when you submit them and move into production only once we have confirmed your payment. Standard cakes need at least 48 hours' notice; larger, tiered or bespoke orders may need longer, and all requested dates remain subject to our kitchen capacity and written confirmation. If we cannot meet a requested date we will contact you to arrange an alternative or a refund.

Payment (bank transfer)

We currently accept payment by UK bank transfer only. After checkout you will receive our account details and a unique order reference — please use that reference so we can match your payment. Your order stays in “awaiting payment” until the transfer is received; we will email you as soon as it is confirmed. Orders left unpaid may be released.

Collection & delivery

You can choose collection or delivery at checkout. For delivery, choose your delivery area at checkout and its fee is added to your order total. If your area is not listed, choose “Other area” and we will agree the charge with you before your order is dispatched. We confirm delivery timing with you directly. Please make sure someone is available to receive the order at the address and date provided.

Changes, cancellations & refunds

To change or cancel an order, contact us as soon as possible on +44 7592 296585. Because our products are freshly made to order, bespoke items or orders already in production may not be refundable. Where a refund is agreed it is returned through the original payment route where possible.

Allergen information

Our kitchen is not an allergen-free environment. We handle the following regulated allergens and others, and products may contain traces through shared equipment and preparation areas:

• Celery
• Cereals containing gluten (wheat, rye, barley, oats)
• Crustaceans
• Eggs
• Fish
• Lupin
• Milk
• Molluscs
• Mustard
• Tree nuts
• Peanuts
• Sesame
• Soya
• Sulphur dioxide / sulphites

Please tell us about any allergies or ingredients to avoid using the allergies step at checkout or the order notes. If an allergy is severe, contact us before paying so we can confirm whether we can safely fulfil your order. We cannot guarantee the total absence of any allergen.

Privacy

We collect the name, contact details, delivery information and order history you provide in order to fulfil your orders, communicate about payment and delivery, provide customer support and run our business. We do not sell your personal information or share it except with service providers who help us operate (for example our email provider). Our website shows posts from our Instagram page; that player is provided by Instagram, which may set its own cookies when a post loads. We keep order records only as long as needed for business and accounting purposes. You can ask us to access, correct or delete your information by contacting us.

Contact

LAC Treats · Cakes, pastries & small chops
Phone: +44 7592 296585